General
1. How can I receive gold safer and faster?
2. Why does the price of currency change all the time?
3. I would like to check if you carry this particular game?
4. Live Help is not responding, what's wrong?
5. Why Sign Up for buycheapwowgold?
6. How to register and activate my member account?
7. What can I do? I forget my account password.
Power-leveling
1. How do you level my character?
2. Do you use bots or macros?
3. Will you use my character to PK (player-kill) or KS (kill-steal)?
4. What do you do if someone sends a tell to my character?
5. I don't want my guild or friends to know that you are playing my character. What will you do?
6. Do I keep the money & items gained while you play my character?
7. I understand it takes a couple of days to level my character, but I want to play with my friends during the week, am I able to play while you are leveling my character?
8. After I pay, how quickly can you start my order?
9. Do you upgrade my characters' equipment as he/she levels?
10. Will my character's other skills such as defense & attack be leveled? What about my profession skills?
11. What security precautions are taken to protect my personal information?
Placing an order
1. How to place an order?
2. I have ordered on the wrong server or character name. What should I do?
3. Are there discounts for larger orders?
4. How do I check on the status of my order?
5. Why does my order require phone verification?
6.How to manage my shopping cart
Delivery
1. How is delivery accomplished?
2. How long does delivery take?
3. Where do you deliver to?
4. It's really important. Can you deliver right now?
Payment Options
1. What forms of payment does buycheapwowgold.co.uk accept?
2. How long does it take for my payment at www.paypal.com to be processed?
Paypal
1. What is Paypal and how does it work?
2. My shipping address is not confirmed. How can I confirm my shipping address?
3. I forgot to include my Confirmed shipping address. What Should I do?
4. Why is my shipping address unconfirmed?
E-checks/Electronic Fund Transfer
1. Do you accept E-checks/Electronic Fund Transfer?
Credit card/Debit card
1. Do you accept debit cards ?
Safety
1. Is this business safe or legal?
Returns Policy
1. Is there any returns policy?
General
Q: How can I receive gold safer and faster?
A: To make safer and faster gold delivery, you need trade with “Face-to-face“. Please login your member account, click "I'm in-game", or click "I'm off-game".
When you click "I'm in-game", it tell us you are in game, then we will ask to trade with you in game within 1 hour; when you click "I'm off-game", it tell us you are not in game, thus avoid waiting for you long.
Q: Why does the price of currency change all the time?
A: Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server.
Q: I would like to check if you carry this particular game?
A: If the product you are looking for is not listed on our site then general we do not carry the item at the moment, however we may introduce more new games at a future date. Please check our website for any updates on other games. Do go to our Live Help or drop us an email for feedback if you like to enquire about a new game.
Q: Live Help is not responding. What's wrong?
A: The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please email us if you are having difficulties in messaging us.
Q: Why Sign Up for buycheapwowgold?
A: When you register with buycheapwowgold, your order checkout will be convenience and fast. You will receive your currency, items and service more quickly and easily than ever. By registering, you may follow your order online easily, and are even able to schedule a time for delivery, having discount counting by the amount of your orders. We also send you some wonderful gifts and exciting news if you permit.
Q: How to register and activate my member account?
A: After completing the information page, we will send an e-mail to confirm it. When you activate your account in your e-mail, the registration is completed; from then on you can use all of our service.
Q: What can I do? I forget my account password.
A: If you forget your password, you can click"Forgot your Password?" and input your register e-mail you have used , we will send a new password to your mailbox.
Any question, please do not hesitate to contact us on line.
Power-leveling
Q: How do you level my character?
A: We assign 2 or 3 expert players to your character to do the leveling; the person playing your character has a very good understanding of how your specific class is played. Your character is primarily leveled via what is commonly known as "grinding," where we play solo simply killing monsters over and over. However we do sometimes do valuable quests to obtain experience. We have extensive knowledge of your game's world and know the best areas & quests to level your character as fast as possible.
Q: Do you use bots or macros?
A: No! We do not use any bots or macros to perform our services. We have over 100+ employees that personally work on your character. This ensures your character is leveled the safest way possible.
Q: Will you use my character to PK (player-kill) or KS (kill-steal)?
A: No! We will never involve your character in Pking, Ksing, farming or any other behavior that is frowned upon.
Q: What do you do if someone sends a tell to my character?
A: Normally we will respond as if AFK when another player sends you a tell, however if a GM sends you a tell we will say hello to him or her. We can respond in any way you like though. If you have any specific answers you would like us to use, please just let us know and we will be sure to use them.
Q: I don't want my guild or friends to know that you are playing my character. What will you do?
A: They will see you as AFK and we will act so when they send you a tell.
Q: Do I keep the money & items gained while you play my character?
A: YES! We, unlike other power leveling services, do not keep your gold or items.
Q: I understand it takes a couple of days to level my character, but I want to playwith my friends during the week. Am I able to play while you are leveling my character?
A: Of course! You may schedule time for us to level your character. You may also order part-time services from us and pay by 24 hour days instead of per level.
Q: After I pay, how quickly can you start my order?
A: Normally, we start working on your order in 1-2 hours after we have received your payment, your game account and password. Sometimes our departments can get full and it may take longer for your order to start. You can be assured that once free workers are available, we will start on your order. Remember, we do not use bots or macros and all work is done by a real person.
Q: Do you upgrade my characters equipment as he/she levels?
A: Yes. Any upgrades obtained while leveling your character will be used accordingly.
Q: Will my characters other skills such as defense & attack be leveled? What about my profession skills?
A: Your character is actively fighting while gaining experience, not sitting on the side soaking up exp. So yes, your characters battle skills will be raised as we play your character. As for other skills (cooking, blacksmithing, etc), we will level them as we can.
Q: What security precautions are taken to protect my personal information?
A: We take your privacy extremely seriously. We have systems in place to screen every order and protect who has the given orders information. Information given to us is never disclosed to any third parties and is only given to those in our company who need it to complete your order. Once your order is completed, please you MUST change your password. ．What can I do? I forget my account password.．How to register and activate my member account?．Why Sign Up for buycheapwowgold?
Placing an order
Q: How to place an order?
A: Placing your first order with buycheapwowgold.co.uk is easy. Just follow these steps:
1. Select the Gold Store or Power-leveling Service and that will lead you to the correct page to accept your order
For Gold Store:
1. On the "buycheapwowgold store" page, select the location, server, that you want to buy
2. Click "go" to the next page and fill the quantity you want or choose the item derectly.
3. Then click" Calculator" , then click"add to cart",continue put your character name and comments in the blank.
4.Choose"add to cart" to add the order to the" shopping cart", you can see the product list on"edit/view my cart" link, you can click "clear up" or "delete "to clear up all of the item or delete one of them.
5.On the "check out" page, you can fill your contact information and choose the payment methods, and then click"continue".
6. On the "go to pay"page,If you choose "Using Paypal", the link will guild you to the Paypal page, and to start your payment procedure using Paypal.
7. If you choose "Bank Transfer", the link will guild you to the "Bank Transfer" page, and tell you our bank account information and contact methods.
For Power-leveling:
1. On the "Calculator" page, select the location, server, side and input the starting level and desire level.
2. Click "Calculate the Price!" to calculate the service price.
3. then click" next step" to the next page, then continue fulfill order information: your account name .your password . Askbegintime and your requestments.
4. choose "add to cart" to add the order to the" shopping cart", you can see the product list on"edit/view my cart" link, you can use "clear up" or "delete" to clear up all of the item or delete one of them
5. on the "check out" page, you can fill your contact information and choose the payment methods,and then click"next step".
6.on the "go to pay"page, If you choose "Using Paypal", the link will guild you to the Paypal page, and to start your payment procedure using Paypal.
6. If you choose "Bank Transfer", the link will guild you to the "Bank Transfer" page, and tell you our bank account information and contact methods.
If you want to buy more than one item, click back to any of the game pages and repeat from the first step and so on.
If you using Paypal to pay, you will be prompted to enter your shipping and billing address information and delivery time.
Input your current local time for instant delivery.
It is very IMPORTANT to provide us with a VALID EMAIL and keep it working till the delivery is completed so that we can contact you for delivery details.
1. If you do not have a Paypal account, please sign up for an account and verify your shipping address.
2. Please include your confirmed shipping address in your Paypal payment by selecting the default 'Ship to' option. Your delivery may not be processed without a confirmed shipping address. International customers without a confirmed shipping address will be handled on a case by case basis.
3. Click "Pay" to place the order.
You will receive a payment confirmation from Paypal with your ITEM number for your records. Please quote this ITEM number when you enquire about your order status.
Q: I have ordered on the wrong server or character name. What should I do?
A: If the gold have not been sent,you can send us an email from your Paypal email address that you have placed the order from and include your Item number and the correct server or character name. We will make delivery according to the new instructions given.
Q: Are there discounts for larger orders?
A: The good news is YES. This will be based on a case by case basis. Please contact us via MSN/ICQ/Yahoo/AIM/Live Help or email us.
Q: How do I check on the status of my order?
A: If you would like to check on the status of your order, simply chat with us by MSN/ICQ/Yahoo/AIM or log onto our live chat and one of our customer service representatives will assist you straight away, in real time.
Q: Why does my order require phone verification?
A: We like to take all possible steps to protect our clients' details as well as the integrity of buycheapwowgold. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.
Q: How to manage my shopping cart?
A: Select the product you want and then click "add to cart". You can purchase any gold service or leveling service of any games you wish by clicking "add to cart". When you add the product successful, the product list will appear in the "shopping cart". On the " edit/view my cart"page, you can view the entire item you have chosen. You also can clear up all orders or delete one of them if you are dissatisfied about them. Once you are satisfied with your shopping cart, click "check out" to payment page, to pay all you want to buy in one time.
Delivery
Q: How is delivery accomplished?
A: After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail to verify the status of your delivery.
Q: How long does delivery take?
A: We can usually deliver within 1 to 24 hours.
Delivery of the items will be delayed IF:
1. Insufficient or wrong information is provided. For example, you did not include your in-game character name or you gave the wrong name or wrong server. Delivery can only be made until the right information is given.
2. It is important that you provide us with a valid email for us to contact you.
Q: Where do you deliver to?
A: We will deliver to your character through in-game mail system or trade with your char face-to-face.
Q: It's really important. Can you deliver right now?
A: If you really need it urgently, you can contact us on line before making your payment.!Normally,we can trade with you immediately if we have enough stock!Sometimes,we are short of stock ,even it is accidnetal,but you had better contact our 24hours support first to ensure you get the gold instantly!
Payment Options
Q: What forms of payment does buycheapwowgold.co.uk accept?
A: We accept Bank Transfer .westernunion and Paypal by verified accounts that include your confirmed shipping address. If you wish to pay by other payment method except Paypal, please contact us to get the appropriate account information or address to send the payment.
A. By a Paypal by verified Visa or Checking account with a CONFIRMED shipping address.
Sending a payment without a CONFIRMED shipping address will be at your own risk as we will not make delivery unless we received your confirmed shipping address. We reserve the right to reject your payment if it is sent through a Paypal account without a CONFIRMED shipping address.
B. By Bank Transfers:
Now we have German, Italian, Hong Kong Bank account, and can support bank transfers all over the world. Please contact us via MSN/ICQ/Yahoo/AIM or live help to work out the detail payment accounts.
C.By Western union
For larger orders , we also support Western union as payment method. Please contact us via MSN/ICQ/Yahoo/AIM or Live Help on enquiry of Western Union payment.
Q: How long does it take for my payment at www.paypal.com to be processed?
A: E-check Processing takes up to a 4 business day wait until the funds have cleared.
Electronic Fund Transfer also takes up to a several days wait until the funds have cleared.
Credit Card/ Paypal account balance – Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.
After you have sent your payment information, Paypal will inform us regarding your payment by forwarding a receipt to us. We will contact you to arrange for delivery once we have verified all your details.
Paypal
Q: What is Paypal and how does it work?
A: Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course buycheapwowgold.co.uk. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.
Q: My shipping address is not confirmed. How can I confirm my shipping address?
A: Go to www.Paypal.com and click on help , use keyword confirm shipping address in the help search box.
Q: I forgot to include my Confirmed shipping address. What Should I do?
A: Please visit www.Paypal.com and log into the same Paypal account that you placed your order from. Click on the 'Send money' tab and input the following:
Recipient's email: bill@buycheapwowgold.co.uk
Amount: $0.01
Type: Goods
Click 'Continue' and under shipping information, leave the 'Ship to' information as default.
Q: Why is my shipping address unconfirmed?
A: Paypal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by Paypal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed.
These types of security measures are unfortunately necessary in an online environment where it is difficult to check someone's identity. In the physical world, sellers can check someone's credit card and driver's license. In the online world, where simple and effective identification tools do not yet exist, we have to take different precautions. We believe that these safety precautions are in the interest of all our members.
E-checks/Electronic Fund Transfer
Q: Do you accept E-checks/Electronic Fund Transfer?
A: Since E-check/Electronic Fund Transfer Processing takes up to a 4 business day wait until the funds have cleared, we do not suggest you choose that.
Q: How do I avoid sending an E-check/Electronic Fund Transfer?
A: An E-check/Electronic Fund Transfer results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
Credit/Debit cards
Q: Do you accept debit cards?
A: If the Debit or Checking card has a holographic logo on it, they are generally accepted. If the card is not visa, MasterCard, Discover or Amex, it may not be accepted.
Safety
Q: Is this business safe or legal?
A: buycheapwowgold.co.uk has conducted business for nearly 3 years, and served thousands of customers. The stock we have available has been made by our own hands or purchased legitimately from game players the world over who chose to sell their excess.
Returns Policy
Q: Is there any returns policy?
A: We promise that if we cannot delivery the goods within 24 hours, we will fully return your money back or send you extra goods as our compensation.
However, please note that purchases from buycheapwowgold.co.uk CANNOT be returned once delivered.
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